Job Requirements

QUALIFICATIONS / EXPERIENCE:

• Associates Degree preferred, High School diploma from an accredited institution required
• Vocational training as a medical assistant preferred
• Medical Assistant Certification or EMP preferred
• Emergency room/urgent care/ICU experience preferred
• Minimum of 1 year experience in a pediatric medical office setting preferred
• Must have advanced skills necessary to care for pediatric population
• Current PALS certification required

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to identify patient problems and document appropriately
• Ability to identify critical illness and act accordingly
• Working knowledge of medical terminology
• High degree of verbal communication and interpersonal skills to provide emotional support
• Ability to address and resolve conflict in a professional manner
• Ability to maintain strict confidentiality
• Ability to be flexible

• Excellent written communication skills.
• Ability to perform detail-oriented work.
• Ability to work independently yet in conjunction with a team.
• Ability to adapt to a changing and growing atmosphere.
• Ability to speak in a group setting. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Courteous and professional demeanor.
• Willingness to work as a team player to meet common goals of the facility.
• Demonstrates excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Excellent customer service skills.
• Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations.
• Promote positive department morale through effective teamwork.
• Bilingual skills a plus.

PHYSICAL / ENVIRONMENTAL DEMANDS:

• Job performed in a well-lighted, modern medical setting
• Potential exposure to illness/disease
• Potential exposure to hazardous chemicals/materials
• Occasional travel locally
• Occasional lifting/carrying (20 pounds or less)
• Moderate to high stress level
• Prolonged sitting/standing/bending
• Moderate computer/PC work/telephone use

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.