Job Description

TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

This is a Temp-to-Hire Remote role!

Equipment is provided

JOB DESCRIPTION OVERVIEW:

The Onboarding Specialist primary focus is the facilitation of clinician onboarding / cross-boarding activities and actively managing activities from screening, risk, handoff to credentials, after privileges granted and through the clinicians first year of employment. The onboarding role is an active role in facilitating and collaborating with downstream stakeholders as needed as all work towards meeting the clinicians anticipated start date. This role has an active involvement with the clinician from screening through the clinicians’ first year of employment with the company in addition to any cross-boarding activities. The Onboarding Specialist develops an individual onboarding plan specific to each clinician and his/her associated facility (ies). The Onboarding Specialist works with the clinician and collaborates with all key departments/roles through each phase in the process to ensure a positive experience for the clinician and create a positive outcome for all parties involved. The Onboarding Specialist is responsible for initiating escalation activities prior to handoff to credentials, developing mitigation plans, communicating to all stakeholders. The Onboarding Specialist is a key role in assisting with other process area escalations and will collaborate with stakeholders and clinicians to assist as needed with escalations processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for managing the onboarding / cross-boarding process for new and existing clinicians including but not limited to managing clinician expectations, creating onboarding plans, facilitating communication between all relevant departments, obtain and track onboarding / crossboarding documents, provide regular communication and support to assist in resolving any conflicts that may arise
• Build relationships with all clinicians to support retention outcomes throughout his/her first year as well as building rapport to influence outcomes with other internal departments such as credentialing, recruitment, scheduling and clinician enrollment
• Provide project management / coordination skill set to achieve a well-rounded onboarding / cross-boarding process, working within multiple deadlines and clinicians with a consistent sense of urgency and escalation when appropriate to meet the demands of multiple departments, leadership and hospital medical staff offices.
• Initiates collection of clinician documents on behalf of Human Resources, Credentialing, Enrollment, and Payroll, working in partnership to achieve anticipated start dates, clinician engagement and follow up.
• Facilitating clinician support calls with Credentialing and Enrollment as needed
• Assist as needed with clinician communication as needed to ensure return of applications (facility / payer)
• Collaborating with Credentialing as needed to monitor MSO processing and facility meeting dates to ensure clinician is kept aware of potential issues or missed privilege dates
• Ensuring end-to-end management status reports accurately reflect clinician progress
• Collaborates and ensures accurate and timely handoff to Risk

QUALIFICATIONS / EXPERIENCE:

• College degree preferred and/or 3-years of experience using critical thinking and independent decision making judgments
• Project coordination and/or management experience a plus
• 1+ years of experience within a healthcare setting