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JOB OVERVIEW The PAC Orientation Coordinator is responsible for supporting the Post-Acute (PAC) Clinical Orientation Program. The PAC Orientation Coordinator will directly communicate with the Clinical Educator and each new clinician in PAC. The PAC Orientation Coordinator will work with the National Director of Education, Vice Presidents of Operations (VPOs), Regional Medical Directors (RMDs), Clinical Practice Managers (CPMs), Field Trainers, and other PAC support team members to coordinate orientation schedules and communicate efficiently and effectively with the appropriate parties. The PAC Orientation Coordinator must understand the interdisciplinary dynamics of a Post-Acute facility and the importance of ensuring the organization of each new hire's orientation schedule is communicated in a timely manner to all stakeholders.
ESSENTIAL FUNCTIONS- Administratively support the new hires in the Post-Acute service line, including Clinicians, Field Trainers, Clinical Educators, the National Director of Education, RMDs, CPMs, and VPOs.
- Direct contact with facility administration regarding new hire's orientation schedule
- Work with Practice Support Coordinators and Onboarding teams to ensure pre-hire processes are completed
- Coordinate each new hire’s orientation training call schedule
- Coordinate training calls with each orientation presenter and ensure consistent cadence
- Maintain current training program curriculum resources in conjunction with presenters
- Maintain key performance metrics dashboard to monitor program outcomes
- Complete satisfaction surveys of new hires throughout and upon completion of their orientation program
- Work closely with the PAC Leadership team to ensure new hires complete scheduled touchpoints with each team member
- Track completion of key orientation milestones for each new hire
JOB QUALIFICATIONS- This role is a 100% full-time administrative role
- Minimum of two years of customer relations experience preferred
- Knowledge of medical terminology is a plus
- Exceptional organizational skills
- Commitment to excellence in customer service – with internal and external clients
- Healthcare experience preferred but not required
- Strong interpersonal skills to handle sensitive situations and confidential information.
- Position requires sensitivity, diplomacy, and good judgment
- Ability to multi-task and prioritize workload
- Professional conduct, communication, and appearance
- Excellent computer skills (Excel, Word, Microsoft Office Suite)
- Excellent written and verbal communication skills
SUPERVISORY RESPONSIBILITIES:None