Job Description and ResponsibilitiesJOB DESCRIPTION OVERVIEW:
The Patient Services Coordinator serves as a liaison between Team Health affiliates, National Patient
Services Call Center, and BasePointe Billing Center in solving and researching complex client-related
issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Resolve and research Team Health Client Services complaints. Suspend and unsuspend
accounts per Team Health affiliates. - Resolve and research hospital complaints relating to patient issues concerning billing and
charges. - Researching accounts on the system and requesting medical records.
- Submitting researched accounts to Medical Coding for review.
- Submitting researched accounts on to Medical Director after the Medical Coding Manager has reviewed. Complaints needing clinical review.
- Adjusting reviewed complaints after Medical Coding Manager or Medical Director has
approved and adjusting accounts per Team Health affiliates. - Corresponding with collection agency in order to coordinate the resolution of billing and
reimbursement related issues. - Corresponding to resolve client-related issues to the Better Business Bureau and to the
Consumer Affairs office. - Handle the National Patient Services Call Center warm transfers for all business.
- Processing NPSC and patient web site information.
- Processing NPSC ETM Tasks.
- Processing incoming mail (LOD – Letters of Dispute – from service center or lockbox,
insurance update). - Communicate and follow up all client complaints to Client Services Manager.
- Comply with mandatory requirements at the direction of the Client Services Manager.
- Assume other tasks, duties and responsibilities as assigned by the Client Services Manager.
